e-Jagriti:
Prelims:
Polity & Governance, Economy
Mains:
GS Paper II-Governance, GS Paper
III-Economy
Current relevance:
The Prime Minister shared an article highlighting e-Jagriti, a digital platform that digitises the entire lifecycle of consumer complaints.
Highlights:
About e-Jagriti
i.
e-Jagriti is an end-to-end digital platform developed
to digitise the entire lifecycle of consumer complaints, from filing to
final disposal.
ii.
It modernises
the functioning of consumer dispute redressal commissions through a unified
digital system.
Objective:
i.
To provide
faster, transparent, efficient, and accessible consumer justice through
digital technology.
ii.
To
strengthen consumer grievance redressal by reducing procedural delays
and improving case management.
Consumer Protection Framework:
i.
It Operates
under the Consumer Protection Act, 2019.
ii.
Strengthens
the functioning of the District, State, and National Consumer Disputes
Redressal Commissions.
Key features:
i.
Provides a
seamless digital platform for filing consumer complaints.
ii.
Ensures end-to-end
digital management of consumer dispute cases.
iii.
Enables electronic
communication, document management, and virtual hearings.
iv.
Offers real-time
monitoring and tracking of complaint status.
v.
Enhances
transparency, efficiency, and accountability through a paperless grievance
redressal mechanism.
Source: PIB- https://www.pib.gov.in/PressReleaseDetail.aspx?PRID=2281010®=48&lang=1